Reference

How We Handle Your Privacy at betnova

We collect only the information needed to run your account, process your deposits through bKash, Nagad or Rocket, and keep your wallet secure.

Data Collection ScopeWallet SecurityAccount ControlCookie PracticesDeletion Rights

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your personal information or want to submit a data request, our support channels are available to help. We handle privacy queries with the same priority as account or payment issues, and you can reach us through the methods below.

Live Chat Open the chat widget from any page on the platform. Mention that your query is about personal data so the agent routes it to the privacy queue. Available around the clock for account holders in eligible regions.

Email Send your request to the support email listed in your account dashboard. Include your registered mobile number so we can verify ownership before disclosing or modifying any records tied to your bKash, Nagad or Rocket transactions.

Account Settings Head to the privacy section inside your account dashboard. From there you can download a copy of your stored data, update contact details or submit a deletion request directly without waiting for an agent response.

What This Privacy Policy Covers

betnova Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every piece of personal information you share when you open an account, deposit via bKash, Nagad or Rocket, verify your identity, or contact our support channel. We process your name, mobile number, email address and transaction records so we can credit your

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wallet, confirm withdrawals and respond to account queries. Payment data flows through encrypted channels between your mobile wallet provider and our processing layer — we do not store your bKash or Nagad PIN at any point. Session data such as device type, browser version and IP
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address helps us detect unusual login patterns and protect your account from unauthorised access. We may also collect anonymised usage data — which lobby sections you visit, which game categories you browse — to improve how the platform works on mobile devices across Bangladesh. Where local
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law requires us to retain records for a set period, we comply. Once retention obligations end, personal data is either anonymised or deleted from our active systems. Availability of the platform and the data practices described here depend on your local law and eligible regions. If
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regulations in your jurisdiction require additional disclosures, we update this page accordingly and notify you via the email linked to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We approach your privacy across six areas. Each one covers a specific part of how your information moves through the platform, from the moment you open your account to the point you ask us to remove your records. These practices apply wherever the platform is accessible under local law and eligible regions.

Data Collection

We collect your name, mobile number, email and device identifiers at registration. Transaction records from bKash, Nagad or Rocket deposits and withdrawals are logged against your account for reconciliation and dispute resolution.

Cookie Usage

Session cookies keep you logged in across pages. Analytics cookies track which lobby sections load most often so we can prioritise mobile performance. You can clear cookies from your device browser settings at any time without losing account data.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you switch devices, an additional verification step confirms ownership before granting wallet access. Failed login attempts are logged and flagged for review.

Data Retention

Active account data stays on our systems while your account is open. After you close an account or request deletion, we retain minimal records only where local law requires it, then purge or anonymise the remainder within our stated cycle.

Third-Party Sharing

We share personal data only with payment processors handling your bKash, Nagad or Rocket transfers and with fraud-prevention partners who verify identity documents. We do not sell your data to advertisers or unrelated third parties.

How to Request Changes

Submit a data correction or deletion request through live chat, email or the privacy section in your account dashboard. We verify your identity via OTP, then process changes. You receive confirmation once the update or removal is complete.

Common Questions About Your Data

Below are the questions account holders in Bangladesh ask most often about how their personal information is handled on our platform. If your question is not covered here, reach out through live chat or email.

We collect your full name, mobile number, email address and device identifiers. When you make a deposit through bKash, Nagad or Rocket, we also log the transaction reference and amount for wallet reconciliation.

No. Your mobile wallet PIN is entered only within the bKash or Nagad app on your device. Our system receives a transaction confirmation token, never the PIN itself. The same applies to Rocket transactions.

Log in to your account, open the privacy section in the dashboard, and select the data export option. A file containing your profile details, transaction history and login records will be prepared and available for download.

Yes. Submit a deletion request via live chat, email or the account dashboard. After OTP verification, we remove your active records. Some minimal data may be retained where local law requires it.

Only our payment processing partners who handle bKash, Nagad and Rocket transfers, and identity-verification providers for fraud prevention. We do not share your data with advertisers or any unrelated third party.

We use session cookies to keep you logged in and analytics cookies to monitor page performance on mobile devices. You can disable or clear them from your browser settings without affecting your account data.

Every login requires an OTP sent to your registered mobile number. Device changes trigger additional verification. Failed login attempts are flagged, and repeated failures temporarily lock the account until you confirm ownership.

Once your account is closed, active personal data is either anonymised or deleted. Where local law mandates a retention period, we hold minimal records for that duration only, then purge them from our systems.

This policy covers data handling for account holders who access the platform from eligible regions. Availability depends on your local law, and additional disclosures may apply if your jurisdiction requires them.

We send a notification to the email linked to your account whenever this policy is updated. The revised version is posted on this page with the effective date clearly shown at the top of the document.

How We Handle Your Privacy at betnova

Reach Us About Your Data

Data Handling, Cookies and Account Security

Common Questions About Your Data

01 What personal data does betnova collect when I open an account?

02 Does betnova store my bKash or Nagad PIN?

03 How can I download a copy of my stored data?

04 Can I ask betnova to delete my personal information?

05 Who else receives my personal data?

06 What cookies does the platform use and can I disable them?

07 How does betnova protect my account from unauthorised access?

08 How long does betnova keep my data after I close my account?

09 Does this privacy policy apply to all regions?

10 How will I know if the privacy policy changes?

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