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How We Handle Your Data and Account

We want you to know exactly what happens with your information when you use betnova. Our policies cover data storage, cookie use, account verification and how your funds move through bKash, Nagad or Rocket.

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betnova How We Handle Your Data and Account
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every layer of your interaction with betnova is built around protecting what matters: your funds, your identity and your preferences. Here is how each area works in practice, so you can make informed decisions about your account.

Data Encryption

All personal and financial data travels through encrypted channels. Whether you log in from your phone or a browser, your credentials and payment details are protected in transit and stored using industry-standard encryption at rest.

Cookie Usage

We use cookies to keep your session alive, remember language preferences and detect unusual login behaviour. You can manage cookie settings in your browser. We do not use tracking cookies for third-party advertising purposes.

Account Verification

When you open an account, we verify your mobile number via OTP. For withdrawals above certain thresholds, we may ask for additional identity confirmation. This protects your funds from unauthorised access.

Data Retention

We keep transaction records and account history for as long as regulations require. Once you close your account, marketing preferences are removed promptly while compliance-related records are retained for the mandated period.

Contact for Changes

You can update personal details or request data deletion through live chat or the in-app request form. Our team verifies your identity before making changes, ensuring no one else can alter your information.

Regional Access

Whether you can use betnova depends on your local law and eligible regions. We do not make legal determinations on your behalf. If regulations change in your area, we will notify you and explain your options for funds and data.

REACH OUR TEAM

Policy Questions and Contact Paths

If anything in our policies is unclear or you want to exercise a data right, reach out through any of these channels. Our team handles legal and account queries with the same priority as payment issues.

Live Chat Open the chat widget from any page on mobile or desktop. A support agent will confirm your identity and walk you through data requests, account closure or dispute steps. No need to email separately.
Email Support Send your query to our support email address found in the app footer. Include your registered mobile number and a brief description. We aim to respond within one business day for policy-related requests.
In-App Request Head to your account settings and tap the data request option. This sends a verified request directly to our compliance queue. You will receive confirmation and a reference number immediately.

Answers About Your Rights and Our Policies

These are the questions our support team receives most often regarding legal matters, data rights and account compliance. Each answer reflects our current policy framework.

We collect your mobile number, name, email address and payment method details such as your bKash or Nagad account ID. We also record device type and login location to protect against unauthorised access. Nothing beyond what is needed for verification and service delivery.

Yes. Use the in-app data request option under account settings or contact live chat. We verify your identity via OTP, then compile and send your data package. This typically takes a few business days depending on the volume of records.

Contact our support team through live chat or email with your registered mobile number. After identity verification, we remove marketing data and preferences promptly. Transaction records required by regulation are retained until the mandated period expires.

We do not sell or share your data with advertisers. Information may be shared with payment processors like bKash, Nagad or Rocket solely to complete your transactions. We may also share data if legally compelled by a valid regulatory request.

We use session cookies for login persistence, preference cookies for language and layout, and security cookies to flag suspicious activity. You can disable non-essential cookies through your browser settings, though this may affect session stability.

Standard withdrawals via bKash, Nagad or Rocket go through after OTP confirmation. For higher amounts or flagged activity, we may request a photo of your national ID. This step ensures funds only reach the verified account holder.

Access to our services depends entirely on your local law and eligible regions. We cannot confirm legality in any specific location. It is your responsibility to check whether using the platform is permitted where you reside before creating an account.

Before closure, you must withdraw any remaining balance to your linked bKash, Nagad or Rocket account. Once the account is closed, pending transactions are processed and the balance is sent. After that, no further deposits or withdrawals are possible.

We notify active account holders via email or in-app message whenever material policy changes occur. The updated policy date is shown at the top of each document. You can also check the legal section of our site at any time for the latest version.

Reach out immediately through live chat for the fastest response. Provide your registered mobile number and describe the suspicious activity. Our team will temporarily lock the account, investigate login records and restore access once your identity is confirmed.

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